Phoenix Contact E-Mobility on data protection

1) Introduction

We are delighted that you are interested in our company, products, and services and would like to provide you with some key information regarding our approach to protecting your personal data.

Protecting personal data is crucial, particularly in tomorrow’s Internet-based business models and when developing Internet-based economies. With this declaration on data protection, we therefore want to emphasize our dedication to protecting your privacy.

Our staff and the appointed service providers are through to confidentiality and to comply with the provisions of the EU General Data Protection Regulation (GDPR), the German Federal Data Protection Act (FDPA) and other relevant data protection regulations required.

We take the protection of your personal data seriously and strictly adhere to the rules of the data protection laws.

For explanation: “Personal data” means any information relating to an identified or identifiable natural person (data subject), for instance, name, physical address, contact data, user ID, IP address, photo and video recordings, location data, etc.

The following declaration offers you an overview of how we intend to protect your data.

2) Use and circulation of personal data

Any personal data, which you provide us with via our website or among other channels, will solely be used for correspondence with you and is exclusively collected, processed, and saved for the purpose you intended when submitting the data. In addition, we will use this data to update our database and send you, to the extent permitted by law, occasional offers and inform you about new products, services, and other items that might be of interest to you. You may at any time revoke your consent regarding this use of your personal data by simply contacting us at

If required, information from Phoenix Contact E-Mobility will also be passed on to companies in the Phoenix Contact Group, service providers or other third parties. This may be necessary to perform a service or transaction requested by yourself, such as order processing, event and seminar registrations, for customer service purposes or to provide you with information regarding services or products. When passing on personal data to third parties, we shall limit this to the information necessary to provide our respective services. The respective third party must only use this personal data to perform the service required or the transaction needed, which is commissioned in our order. In doing so, the service providers are obliged in writing to adhere to the applicable Data Protection Act, usually by an agreement for data processing according to art. 28 GDPR.

We shall never share, sell or otherwise provide your personal data collected by us to third parties for marketing purposes.

Ihre von uns erhobenen persönlichen Daten werden durch uns niemals zu fremden Marketing­zwecken an Dritte weitergegeben, veräußert oder in sonstiger Weise zur Verfügung gestellt.

3) Data processing on our web pages

For security and technical reasons, Phoenix Contact E-Mobility automatically processes information transmitted by your browser to its system protocols. This potentially includes:

  • Browser type/version
  • Operating system used
  • Requested URLs (website) on our systems
  • Referrer URL (the website that referred to our website)
  • Host name and full IP address of the computer accessing the site
  • Date and time of call
  • Data volumes and file types called.

This data will not be consolidated with other data sources, and we do not carry out personalized statistical evaluations on the basis of this data.

Notes regarding IP addresses:
IP addresses are essential for the transmission of websites and data from our servers to your browser. They are the “addresses” for information you request from our web servers. However, IP addresses are regarded as personal data and are therefore processed by us in unabridged form only to the extent technically required.

4) Special information papers

4.1) Customer relationship management

Information on the processing of your personal data, which you provide to us when contacting us as a customer (e.g. personally, at trade fairs, in surveys, by phone, etc.), will be used exclusively for the initiation, justification and execution of legally valid transactions.

Information on the processing of your data within the customer relationship management can be found here.

4.2) Customer order processing

Your personal data, which you provide to us within the order processing, sample order, license processing, configuration, etc, will be used exclusively to process the relevant business transactions with you.

Information on the processing of your data within the processing of these business transactions can be found here.

4.3) Supplier management/Purchase order processing

Your personal data, which you provide to within the supplier management or within the processing of purchase orders, will be used exclusively to process the relevant business transactions with you.

Information on the processing of your data within the supplier management and the processing of these business transactions can be found here.

4.4) Application data

Your personal data, which you provide to us as part of your application, will be collected, processed and stored to communicate with you and only as part and for the purpose of our recruitment process.

Information on the processing of your personal data within the application process can be found here.

4.5) Webtracking

The user actions on the website are recorded and evaluated by the tracking software Matomo (, formerly Piwik). The IP address is stored anonymously, ie at least the last three digits of the IP address are set to 0. Thus, the collected data cannot be traced back to a person.

The tracking software is only used to adapt the website to the current technical conditions and to optimize the Internet offer for the users. The data obtained in this way shall be solely made available to Phoenix Contact E-Mobility in processed form and are not passed on to any third parties. Likewise, these data shall never be used for other purposes or even re-sold.

The tracking software runs on own servers of the Phoenix Contact Group exclusively in Germany. Statistical data and any personal data (e.g. via registration and contact forms) are therefore stored and processed separately. No link is made between personal data and statistical data at any time.

Information on the processing of your personal data within the web tracking software can be found here.

If you do not agree with the analysis of your anonymized visit data, please remove the checkmark from the checkbox listed below to disallow the use of your data. Please note that this is done by setting a cookie in which information is stored that prevents the collection of your anonymized user data. If you delete your browser cookies or use another browser for your next visit, you will need to click the link again. Alternatively you have the option to activate the “do not track” checkbox in your browser settings (if available).

Objection against Matomo web analytics

5) Cookies

Our Internet pages use cookies in several locations. Cookies are small text files that are stored on your computer and are saved by your browser. They are used to make our Internet pages more user-friendly, effective, and secure. At the same time, these cookies provide information which enables us to optimize our websites in line with user requirements.

Some of the cookies used by us are session cookies. These are automatically deleted once you exit our website. Some cookies are used which are saved for a longer period of time. The maximum storage period of a cookie can be up to one year, for example, when saving your preferred language on our website.

All cookies on our websites contain purely technical information in a pseudonymized or anonymized format, with no personal data.

If you want to prevent cookies from being saved, in your browser settings select “Do not accept cookies”. If cookies are not accepted by the browser, the scope of functions of our websites may be severely limited. A number of functions are no longer available. This may also be the case if you visit our website in the so-called “Private Mode” of your browser.

We ourselves do not store any information in the LSO (Local Shared Objects) area of your computer, so we do not use so-called “Flash Cookies”. However, other services we may link to, such as YouTube, use this function for own purposes where applicable.

We use the following cookies:

Website/name of cookie

Function and content

Valid until PHPSESSID

Each time you log in for the first time within a session, the session ID is stored here.

Only for the current session COOKIEBAR_1

ID of the currently selected language, e.g. “de”

1 year


ID of the Matomo tracking software

1 year


Stores the recognition of the current session of the Mato­mo tracking software

Only for the current session



6 months


Stores the selection of the user that there will be no tracking by Matomo/Piwik for this website

2 years

6) Social Media / Social Networks / External Links

On our website, we do not use any automatically activated plug-ins (e.g. iFrames) of the social networks. Our buttons for social networks such as Facebook, Twitter, Xing, LinkedIn, YouTube, Instagram and Wordpress are mere links that refer to the respective sites of the provider. If you click on these links, you will be redirected to the pages of the respective social network. The instructions on data protection given there will then be applicable. This also applies to links to other third party websites.

7) Supplementary notes regarding use and circulation of personal data

Phoenix Contact E-Mobility may be forced to disclose your data and corresponding details by order of a judicial or regulatory action. We also reserve the right to use your data to assert a claim or to defend against legal claims. In compliance with applicable law, we reserve the right to save and pass on personal data and any other data in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, and violations of Phoenix Contact E-Mobility’s terms and conditions of use.

8) Secure Internet communication

We make every effort to ensure that your personal data is transmitted and saved utilizing technical and organizational measures, in such a way that it is not accessible to third parties.

As a general rule, the Internet is regarded as an insecure medium. In contrast to a telephone line, for instance, transmission of data on the Internet can be more easily wiretapped, recorded or even modified by unauthorized third parties. To ensure the confidentiality of communications with you, we use an AES 256bit SSL/TLS encryption of our website. The encryption used by Phoenix Contact E-Mobility is regarded as secure, based on the latest technological advancements. Operating systems and browsers from earlier versions also achieve this security level. If necessary, you should update the operating system and the browser on your PC to enable use of this high-grade encryption.

When communicating via e mail in an unencrypted manner, complete data security cannot be guaranteed, so we recommend using the postal service for confidential information.

9) Update to this Privacy Policy

If Phoenix Contact E-Mobility launches new services, alters its Internet procedures or if the legal requirements or the Internet and IT security technology is further developed, this will be updated in the data protection statement. We therefore reserve the right to alter or modify this statement as required. The current version will be published here.

10) Right to obtain information / changing and deleting personal data

Information in accordance with Article 13 or 14 GDPR

Should you have any questions that have not been addressed by this data protection statement or you require more detailed information regarding a specific point, please do not hesitate to contact us.

If you do not agree to your personal data being saved or this data becomes inaccurate, we will ensure, upon your request, that your data is corrected, blocked or deleted under the statutory provisions. Upon request, we will send you a list of all your personal data that we have stored. To do so, please contact the below mentioned Controller within the meaning of the EU GDPR or the FDPA.

Please appreciate that we require proof of identification to handle any requests regarding your personal data.

Information required by law where your personal data is collected (in accordance with Article 13 or 14 GDPR) can be found above related to the context within this web privacy statement or summarized here:

11) Data Protection Officer

For general questions regarding the collection, processing or use of personal data by Phoenix Contact E-Mobility, as well as for general information regarding your data or the correction, blocking or deleting of your personal data, please contact us at:

Phoenix Contact E-Mobility GmbH
– Data Protection Officer–
Hainbergstr. 2
32816 Schieder-Schwalenberg

12) Controller within the meaning of the EU GDPR or the FDPA

Hainbergstr. 2
32816 Schieder-Schwalenberg
Tel.:     +49 5235 3-43890
Fax.:   +49 5235 3-43891

Updated: June 6, 2018
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